CivicGuardStart here
Deployment guide
Plan policy, site review, installation, validation, training, and launch.
Download PDF →Developers
API overview
Authenticate, retrieve scoped events, subscribe to webhooks, and verify signatures.
Read API docs →Platform
Release notes
Review new controls, platform improvements, deprecations, and resolved issues.
View releases →Hardware
Technical specifications
Power, connectivity, mounting, environmental ratings, and warranty.
Open specifications →Trust
Security & governance
Subprocessors, accessibility, government requests, and responsible disclosure.
Review governance →People
Contact support
Priority support is available around the clock for contracted customers.
Contact CivicGuard →Common questions
Fast answers for working teams
Why can’t I search without selecting a purpose?
Every event-level search requires an approved purpose code. If none fits, contact your account administrator rather than selecting an approximate reason.
How do I place an event on hold?
Authorized records managers can add a hold with a case reference, approver, and expiration. Holds appear in the immutable audit log.
What happens when a reader goes offline?
The device stores encrypted events locally and forwards them after connectivity returns. Health alerts are sent after the threshold configured by your administrator.
Can CivicGuard staff search our data?
No routine staff access is allowed. Time-limited support access requires customer approval, a support case, and a complete audit record.
Support levels
Standard and Plus
Standard support covers business-hour technical assistance. Plus includes 24×7 priority incident coordination, advance hardware replacement, and a named technical account manager.
Priority contacts
Portal: CivicOS → Help → Open case
Email: support@civicguard.observer
Phone: +1 877 555 0442